Shipping policy

Shipping Policy – ElectroPrintz.com

At ElectroPrintz.com, we ensure that your customized products are crafted with precision and handled carefully through every step of the shipping process. Please review the following policy to understand how and when your order will be delivered.

1. Order Processing Time

All orders go through a production phase before shipping.

Production Time:
2–3 business days (excluding weekends and public holidays)

Once your item is custom-made and passes quality inspection, it will be dispatched for delivery.

2. Shipping Partners

We ship worldwide using reliable international and regional courier companies, including:

  • UPS

  • USPS

  • FedEx

  • DHL

  • Additional local couriers depending on the destination country

You will receive a tracking number via email or WhatsApp once your order has been shipped.

3. Delivery Time

Delivery times vary based on your country and courier service:

  • United States: 3–10 business days after dispatch

  • International Orders: 7–15 business days after dispatch

Note: Delivery timelines may vary depending on customs processing, regional courier delays, and local holidays.

4. Customs Duties & Import Taxes

Some countries may charge custom duties, VAT, or import taxes before releasing the package for final delivery.

  • These fees are not included in your purchase price.

  • Customers are responsible for paying any customs or import charges required by their local authorities.

  • Failure to pay customs fees may result in delays or the package being returned.

5. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Destination country

  • Courier availability

  • Package weight and size

Any free-shipping promotions will be clearly displayed on the product or checkout page.

6. Failed Deliveries & Re-Attempts

Your order may be returned or delayed if:

  • The address provided is incorrect or incomplete

  • The customer is unavailable

  • Courier attempts fail due to missing contact information

To avoid delivery issues, customers are strongly advised to provide an active phone number for courier coordination.

If a package is returned due to such issues, you will be required to pay the shipping fee again for re-shipment.

7. Package Inspection

Please inspect your package immediately upon delivery.
If the item is damaged or appears tampered with, notify us within 24 hours with photo or video proof for investigation.

Need Assistance?

For shipping updates or support, please contact us:

📧 Email: electroprintzcustom@gmail.com
📞 Phone/WhatsApp: +1 646-980-5536
🌐 Website: www.electroprintz.com
📍 Address: 2443 Hennepin Ave, Minneapolis, MN 55405